If you have lost your 12-word recovery phrase, it is important to understand what that means for your wallet access and funds.
The recovery phrase is the only way to restore access to your Blockstream wallet if your device is lost, damaged, or reset.
Warning: Blockstream does not store your recovery phrase and cannot retrieve it for you under any circumstances.
Without your recovery phrase, you will not be able to:
- Restore your wallet on a new device
- Access your Bitcoin if the app is uninstalled or the device is wiped
- Recover funds if your device is lost or stolen
If your current device is still functional and your wallet is accessible:
- Open the wallet app
- Go to the wallet settings
- Locate the option to view or back up your recovery phrase
- Write down the 12 words and store them in a secure, offline location
If you no longer have access to the device and you do not have the recovery phrase saved elsewhere, your funds cannot be recovered.
We strongly recommend writing down your recovery phrase when first setting up the wallet and storing it safely.