If you have lost the device that had access to your Blockstream App wallet, don’t worry, you can still recover your funds as long as you have your 12/24 word recovery phrase.
Common scenarios include:
- The device with wallet access has been lost or stolen
- The device has been damaged or is no longer working
- The device was reset to factory settings
- The Blockstream App was uninstalled
In any of these cases, you will need to install the Blockstream App again on a new or recovered device and restore your wallet using your 12-word recovery phrase.
Follow these steps:
- Download and install the latest version of the Blockstream app from the official source.
- Open the app and select “Restore Wallet”.
- Enter your 12-word recovery phrase when prompted.
- Set a new PIN as needed.
Important: Blockstream does not have access to your recovery phrase and cannot help you recover your funds if it is lost. Your recovery phrase is the only way to restore your wallet and access your Bitcoin.
For extra security in the future, we recommend storing your recovery phrase offline in a safe location.