If you are experiencing issues when trying to update Jade's firmware, it may help to try the following troubleshooting steps. Visit the USB or Bluetooth troubleshooting guides and attempt the relevant fixes depending on your issue. Close all other applications on your computer that may be trying to communicate with Jade. For example, make sure Green is closed if you are using the web upgrade portal. Turn off auto-lock on your companion device's system settings to prevent your device from going to sleep during the upgrade process. Attempt an upgrade on a different device, communication method or upgrade option. For example if you are having trouble with a USB upgrade, try using Bluetooth on Green (and vice versa). Try upgrading to a less recent version first by selecting Show All on the web upgrade portal, then attempt an upgrade to the latest version. For example if you are on firmware 0.1.34, upgrade to 0.1.45 and afterwards the most recent release if successful. Perform a factory reset on your Jade and try again, make sure you have your recovery phrase backed up before doing this.