Fix issues pairing Jade via Bluetooth

Blockstream Jade is compatible with iOS and Android devices using Bluetooth. However, a poor pairing can sometimes cause connectivity issues with your companion device. Please note: only the mobile version of The Blockstream App currently supports pairing with Jade via Bluetooth. It is normal for Jade not to be recognized when using a computer.

Note: If the troubleshooting steps below do not resolve your issue, it may help to factory reset Jade, reboot your phone, or try pairing on another device to rule out mobile-specific errors.

Resolve Bluetooth Issues

Connection Timeout or Pairing Error

Completely resetting all pairing information is often effective in resolving timeout or pairing issues.

1. In your phone's system settings, forget the Jade device from the Bluetooth list. Then, reboot both your phone and the Jade device. Try to pair again using The Blockstream App.
   If unsuccessful after a few attempts, continue with the steps below.
2. On Jade, go to Bluetooth settings and select Reset Pairings.
   • Uninitialized Jade: Find this under Advanced on the welcome screen.
   • Initialized Jade: Access a session via USB or QR login, then go to Options → Device → Bluetooth.
3. In The Blockstream App, go to App Settings and disable Tor or other custom network configurations. Then, force close the app completely.
4. Retry pairing. When the pairing codes appear on both Jade and your phone, confirm the code on Jade first, then on your phone.

Jade Not Recognized

If Jade is not appearing in the Bluetooth list or connection attempts fail, follow these steps:

1. Confirm that Bluetooth is enabled on Jade:
   • Uninitialized Jade: Navigate to Advanced → Bluetooth.
   • Initialized Jade: Log in via USB or QR, then go to Options → Device → Bluetooth.
2. Ensure you are running a firmware version that supports Bluetooth. If unsure, update to a radio-enabled firmware via: Jade Firmware Upgrade Page.
3. On your mobile phone, check the system-level settings for The Blockstream App:
   • Ensure Bluetooth permissions are enabled.
   • Disable Do Not Disturb mode, as it may block permission prompts.
4. For Android 11 or earlier: Enable location services for The Blockstream App.
   Note: This is a platform requirement — The Blockstream App does not use or store your location.