Fix issues upgrading Jade

If you are experiencing issues when trying to update Jade's firmware, it may help to try the following troubleshooting steps. If you are attempting to upgrade using the webupgrader, make sure you have installed the required driver beforehand if necessary.

Note: It is highly recommended to upgrade to the latest version of your device's operating system, both to resolve any issues and to ensure maximum security.

• Visit the USB or Bluetooth troubleshooting guides and attempt the relevant fixes depending on your issue.
• If you can connect your Jade via USB, unlock your Jade with PIN, go to Options on Jade and select Device, then Settings, then Bluetooth, then choose Status:Disabled. Remember to unlock your Jade and re-enable Bluetooth if you use your Jade with mobile devices.
• Close all other applications on your computer that may be trying to communicate with Jade. For example, make sure Green is closed if you are using the web upgrade portal.
• Turn off auto-lock on your companion device's system settings to prevent your device from going to sleep during the upgrade process.
• Attempt an upgrade on a different device, communication method or upgrade option. For example if you are having trouble with a USB upgrade, try using Bluetooth on Green (and vice versa).
• Try upgrading to a less recent version first by selecting Show All on the web upgrade portal, then attempt an upgrade to the latest version. For example if you are on firmware 0.1.34, upgrade to 0.1.45 and afterwards the most recent release if successful.
• Perform a factory reset on your Jade and try again, make sure you have your recovery phrase backed up before doing this.

WebUpgrader Compatibility Chart

* If your device requires a driver, make sure to choose the wchusbserial option from the serial port prompt on your browser after the driver is installed successfully

** Windows Update should install the driver automatically once your Jade is connected