What is Blockstream's store return policy?

This policy applies to all products sold via the Blockstream Store.

Quickview

• The Blockstream Store does not accept returns, however certain products may be eligible for a replacement or a refund based on certain criteria.
• There are no refunds on the basis of buyer error, such as products ordered in the wrong color or quantity or an incorrect address being entered during checkout.
• BTC refunds are completed at the original BTC value.
• If you didn't receive your order, you have 75 days to contact us using our support form in order to be eligible for a replacement or refund.

Contract Withdrawal

General

• You can request a cancellation and a full refund anytime before your order is shipped.

If You Have Received a Damaged or Incorrect Product

• If your issue can be resolved with additional parts, a software update, or other forms of remote support, these avenues will be pursued first before a replacement or refund is considered.

If You Don't Like the Product

• There are no refunds on the basis of personal preference.

If You Accidentally Ordered the Wrong Product

• There are no refunds on the basis of buyer error.

If You Didn't Receive Your Order

• Open a support ticket including your order ID and an explanation of the issue. You must do this within 75 days of the original ship date.
• If your product turns out to be lost, you may receive a replacement or a refund.

If You Don't Accept the Delivery of Your Order

• Orders that aren't received for delivery are returned to Blockstream.
• You must approve any reshipment of your order. Any reshipping cost is carried by you.

Payment Refunds

General

1. Refunds are made using the same payment method you used for your purchase.
   1. For example: refunds for orders paid using Liquid USDt are refunded in Liquid USDt; refunds for orders paid using a credit card are issued to the same credit card; etc.
2. Refunds are issued in the exact amount paid.
   1. For example: if you paid $10 for your order using a credit card, $10 are refunded to your credit card; if you paid 0.1 BTC for an order, 0.1 BTC are returned. Any transaction fees are covered by Blockstream.
3. If you paid for an order using BTC, L-BTC, or another Liquid asset, you will be asked to provide a receiving address, which will be used to issue the refund. If you provide an incorrect receiving address, no additional refunds are issued.
4. A four-week processing time applies to any refund.

If You Made a Mistake With Your Payment

1. If you made a mistake when paying for your order (such as sending a BTC or Liquid payment to the wrong address or sending the wrong asset), there are no refunds.

If You Underpaid an Order

1. Blockstream will ask you add the missing amount to complete the payment. If you fail to do so, the full amount received until that point will be refunded, and your order will be canceled.

If You Overpaid an Order

1. The overpaid amount will be refunded, minus any fees incurred (such as network fees, credit card fees etc.).