Bitcoin purchases in AQUA are facilitated by our partner Wyre. If you have not received bitcoin although you were charged for an order, you may consider the following steps.
Note: It is possible that the solution for your individual case is not listed below. If you are experiencing issues with your purchase, please see the Wyre Help Center for advice or contact Wyre support. Blockstream cannot help with Bitcoin-purchase related issues.
Confirm the Bitcoin Address You Used for Your Order
The receiving address you provide during the order process on Wyre must be the exact same as your AQUA receiving address. If the address is different, you will not receive any bitcoin.
Note: AQUA generates a new receiving address every time you tap Receive in your application. If you attempt to confirm your receiving address in your application, you will therefore likely see a new address. All previously generated receiving addresses remain valid.
Wait a While
Depending on the amount of traffic the Bitcoin blockchain is experiencing, it may take between thirty minutes and several hours for the funds you ordered to arrive in your wallet and the incoming transaction to be confirmed.
Your Purchase May Have Failed
If your purchase fails, it may be due to issues with your payment method. In this case, you will not be charged. Your card or bank statement may reflect a temporary authorization that will be release within two to three business days.
For the latest details on this issue, please see the Wyre Help Center.
