Bitcoin purchases via AQUA are facilitated by our partner Wyre. When you buy bitcoin using AQUA, your application redirects you to Wyre to complete your purchase. Issues with your order are therefore most likely related to Wyre and cannot be solved by Blockstream.
Wyre may refuse your bitcoin purchase for a number of reasons:
Your country is not supported
If you are attempting to buy bitcoin in a country that is not serviced by Wyre, your order will be refused. You can view the full list of countries supported by Wyre here.
Your bank or credit card issuer declined the transaction
If your bank or credit card provider does not authorize your payment, you may need to contact the respective entity directly to request further assistance.
Your billing information is outdated or incorrect
Confirm that you provided accurate and valid billing information.
You have reached your purchase limit
Wyre sets a weekly limit for the amount you can purchase:
- For purchases within the U.S., there is a weekly limit of $500 and a yearly limit of $5,000.
- For international purchases, there is a weekly limit of $1,000 and a yearly limit of $7,500.
Note: If your problem is not listed here and you have further questions, please see the Wyre Help Center for advice or contact Wyre support. Blockstream cannot help with Bitcoin-purchase related issues.