If you have lost your recovery phrase or believe it was written down incorrectly, you will be unable to recover your funds if you are unable to log in to your wallet (for example because you lost your device or your PIN). If you can still access your wallet using your PIN or another login method, you can re-record your recovery phrase at any time. Warning: If you have lost your recovery phrase and suspect it may be accessible to someone else, you should send your funds to a different wallet as soon as possible. Without two-factor authentication enabled, anyone who knows your recovery phrase can access your wallet. Viewing Your Recovery Phrase from the App Mobile 1. Open Blockstream Green. 2. Make sure the correct network is selected (Bitcoin or Liquid) and log in. 3. Access your settings via the gear icon in the upper right part of your screen. 4. Tap Recovery Phrase under SECURITY. 5. Write down your recovery phrase and store it in a safe location. Desktop 1. Open Blockstream Green. 2. Make sure the correct wallet is selected and log in. 3. From the Wallet menu, select Settings. 4. From the RECOVERY tab, select SHOW MY WALLET BACKUP. 5. Your recovery phrase will be displayed on screen. If you move your cursor away from the window, the recovery phrase will be hidden again after several seconds. 6. Carefully write down your 24 words using a pen and paper and store them in a safe place. If you want to make sure you recorded your recovery phrase correctly, you can use your backup to try and recover your wallet using a Blockstream Green app on a different device. If it works, your recovery phrase is correct. If it fails, then you may have made a mistake recording the recovery phrase, and you will need to try again. Tip: For extra security, record your recovery phrase using a Blockstream Metal or Blockstream Capsule instead of pen and paper. If You Are Unable to Log In to Your Wallet If you have lost your recovery phrase and are unable to log in to your wallet, Blockstream cannot help you regain access to your funds. At no time does Blockstream store or have access to your wallet’s PIN or recovery phrase. Your funds may be permanently lost unless you find a way to recover access to either your recovery phrase or your wallet.