If you are trying to enter your mnemonic to restore a Bitcoin or Liquid wallet and it is not working, then there are a number of possibilities for this as described below.
One or More Words Are Incorrect
During the restore process, Blockstream Green will alert you to any word that has been entered incorrectly:
- Mobile: The word will be highlighted in red.
- Desktop: The app will prevent you from proceeding to the next entry box.
There are a few possible causes for this:
- Not lower case: Re-enter the word in all lower case letters.
- Misspelling: Correct the word based on your backup.
- Hidden punctuation: Remove any spaces, tab breaks, periods, commas, etc.
- Copy-pasted: Try manually typing the word instead (copy-paste can sometimes result in the wrong encoding).
- Backup not written down clearly: you may wish to try a similar-looking word from the complete mnemonic word list.
One of More Words are Missing
Your mnemonic consists of 24 words. If you have fewer words than that, it means you are missing more words and will need to locate them.
Words Are Correct But in the Wrong Order
If all words entered are recognized as valid by the app, but are recorded in the wrong order:
- Mobile: The app will show the error Invalid Mnemonic.
- Desktop: The app will not progress after you click Restore.
To restore access to your funds, you may be able to reorder the words using a wallet recovery service, but this is beyond the scope of support that we can provide.
Mnemonic Does Not Match a Wallet on Our Server
If all words have been accepted, but you are still unable to proceed with the recovery:
- Mobile: Will show a Login Failed error.
- Desktop: The app will not progress after you click Restore.
The two most likely causes are:
- The mnemonic is for a different network: Make sure you are trying to restore the mnemonic to the right network. The wallets for Bitcoin, Liquid, and testnet in Blockstream Green are completely separate.
- The mnemonic was created by different wallet software: Mnemonics generated by other wallet software (e.g. Electrum) are not compatible with Blockstream Green. You should retry with the original wallet software used to generate the mnemonic.
