A Blockstream Green wallet can be restored on any of our mobile or desktop apps. Restoring a wallet should be used in the following situations: You would like to access the same wallet on multiple devices You have lost or broken your device You have forgotten your PIN Your PIN has been reset You are upgrading from GreenAddress to Blockstream Green Note: The restore and recovery processes are different. If you have lost access to your 2FA method, you will need to follow the account recovery guide instead. Mobile 1. Open Blockstream Green and tap Add Wallet. Read and agree to the Terms of Service, then tap on Restore Wallet. 2. Next, select whether to restore a Green wallet or migrate a wallet from another app. Then, choose your network. 3. If restoring a Green wallet, select the security policy you chose when setting up your wallet. Warning: If you pick a different option than the one chosen during wallet creation, your wallet balance will not populate correctly. If you see zero balance after restoring, it may be that you selected the wrong policy and need to restore using the other method. 4. Enter your recovery phrase backup. 5. Enter a new PIN. The PIN you set is specific to this device only and will not work for this wallet on other devices (unless you intentionally set them to be the same). 6. All done! Your wallet should now appear on screen with its current balance. Desktop 1. Open your Blockstream Green app and click Restore Wallet in the Home view. 2. Select the network of the wallet you are trying to restore. 3. Enter your recovery phrase backup. 4. Optional: Select Password protected if your wallet uses an additional passphrase. 5. Enter a new PIN (used for this device only). 6. All done! Your wallet should now appear on screen with its current balance. If you have created any other wallets on your desktop device before restoring this wallet, then you can find a list of available wallets by clicking the three lines in the top left corner of the app window. Issues with Your Recovery Phrase Backup? If the app does not recognize your recovery phrase, double-check that each word has been typed correctly before following this guide for tips on how to resolve the issue. Note: Unfortunately, Blockstream is not able to help you recover your funds if you have lost your recovery phrase backup.