There are a couple likely reasons why your wallet may be showing zero balance. The wrong security model was selected when restoring your wallet The recovery phrase used when restoring is for a different wallet than the one you are trying to access Incorrect Security Model Blockstream Green uses a different method to generate your wallet, depending on the security model you select during setup. If you setup your wallet using Multisig Shield, then restore using Singlesig, an entirely separate wallet will be created. Any funds sent to your Multisig Shield wallet will not be available when restoring on Singlesig, even though the recovery phrase words are the same. To resolve this issue, you will need to restore your wallet on the same security model chosen when first creating your wallet. Tip: All wallets created before September 2021 (including GreenAddress wallets) use Multisig Shield, so make sure to select this option when restoring. Different Recovery Phrase After restoring a wallet on Blockstream Green, it will initially appear that you were successful in accessing any funds you may have be looking for. However, Bitcoin users typically have multiple recovery phrases from creating different wallets over time. If you restore a recovery phrase and see zero balance, it is very likely that this recovery phrase is for a different wallet than the one you were expecting to generate. We recommend searching for other recovery phrases you may have backed up over time, to see if you can find one that generates the wallet you are looking for. You may also need to select "Migrate Another Wallet" during the restore process, in case the recovery phrase you entered was not initially created in Blockstream Green.