There are a couple likely reasons why your wallet may be showing zero balance. The wrong security model was selected when restoring your wallet or logging into Blockstream Jade The wrong network was selected when restoring The recovery phrase used when restoring is for a different wallet than the one you are trying to access Your funds are in a different account than the one you are checking Incorrect Security Policy Blockstream Green uses a different method to generate your wallet, depending on the security policy you select during setup. If you setup your wallet using Multisig Shield, then restore using Singlesig, an entirely separate wallet will be created. Any funds sent to your Multisig Shield wallet will not be available when restoring on Singlesig, even though the recovery phrase words are the same. To resolve this issue, you will need to restore your wallet using the same security policy chosen when first creating your wallet. If logging in with Blockstream Jade, you will need to select the security policy you have been using to send funds to, otherwise you will see zero balance. Tip: All Green wallets created before September 2021 (including GreenAddress wallets) use Multisig Shield, so make sure to select this option when restoring. All Blockstream Jade wallets created using Blockstream Green before April 2022 use Multisig Shield as well. Incorrect Network Blockstream Green offers the ability to create wallets on several different networks, including Bitcoin, Liquid, Bitcoin Testnet, and Liquid Testnet. Each network requires a different wallet and funds are not shared across networks. This means if you create a Liquid wallet and try to restore it as a Bitcoin wallet, your wallet will show zero balance. To resolve this issue, you will need to restore your wallet on the same network chosen when first creating your wallet. Different Recovery Phrase After restoring a wallet on Blockstream Green, it will initially appear that you were successful in accessing any funds you may have be looking for. However, Bitcoin users typically have multiple recovery phrases from creating different wallets over time. If you restore a recovery phrase and see zero balance, it is very likely that this recovery phrase is for a different wallet than the one you were expecting to generate. We recommend searching for other recovery phrases you may have backed up over time, to see if you can find one that generates the wallet you are looking for. You may also need to select "Migrate Another Wallet" during the restore process, in case the recovery phrase you entered was not initially created in Blockstream Green. If you are still do not see a balance after making sure everything looks correct, trying restoring on another version of Blockstream Green (desktop or mobile) in case there is an issue on your device. If the message displays on each platform, your recovery phrase does not leads to a wallet with any funds. It may be that your recovery phase was generated by different wallet software (e.g. Electrum), so you may also try restoring on platforms you may have used in the past to see if you are able to view your funds. Different Account A single Blockstream Green wallet can have different accounts. If you are opening your wallet and do not initially see your funds, try checking the other accounts in your wallet - in case you used a different one to receive bitcoin than the account that shows by default.