If you are having issues connecting your Blockstream Jade over Bluetooth, it may help to try the following troubleshooting steps: Try to unpair Jade from your device. Most Bluetooth issues are related to a bad pairing between your Jade and your device. Reset your Bluetooth pairings on Jade. This can be done from an uninitialized Jade by selecting Advanced, then Bluetooth. If your Jade is already set up, you will need to first unlock it via USB then navigate to Options, Device then Bluetooth. When asked to confirm the pairing code, it may help to accept the pairing on Jade first - then accept the pairing code on Green. Make sure you have granted Bluetooth permissions to Green in your phone's system settings. If you have Do Not Disturb on, this may prevent the Bluetooth permissions notification from appearing. Make sure your Jade has Bluetooth enabled in your device's settings and that your Jade is using radio firmware. If unpairing/repairing didn't work, make sure you are allowing Bluetooth from the Green app settings. If neither of the above steps help, try to factory reset your Jade, but be careful as you will need to re-initialize your Jade. Unpair Jade from your device 1. Navigate to your device's Bluetooth settings, then unpair (or "forget") your Blockstream Jade from your device. 2. Next, reconnect your Jade via Bluetooth and see if it will now pair with Blockstream Green. Allow Bluetooth in Green App Settings 1. Navigate to your device's Settings and find the settings specific to Blockstream Green. 2. If disabled, tap to Allow Green to access Bluetooth. Your Jade should now appear in the device list in Green. Perform a Factory Reset If re-pairing with your device did not fix the issue, you may want to perform a factory reset on your Jade. Warning: Before performing a factory reset, make sure you have your recovery phrase written down and backed up. If you do not, you will lose access to all funds stored in your wallet. 1. Boot up your Jade and press the large center button next to the screen while the Jade logo/splash screen is showing. 2. When the menu appears, select "Factory Reset". 3. After the factory reset is complete, try to connect your Jade via Bluetooth again. You will also need to restore your recovery phrase in order to regain access to your wallet.
